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Avast Managed Workplace

Website: avast.com
Date: 2017
Services: Data visualization, UX design

01. About Managed Workplace

Managed Workplace is a Remote Monitoring and Management solution leveraged by Managed Services Providers to deliver IT support to multiple Small Medium Business customers.

Wireframing

For this project I used Balsamiq to draw up wireframes before attempting to design the final solution

Information Architecture

One of the key challenges was helping users navigate complex flows and understand complex sets of information

Data visualization

Due to the complexity of data being presented we had to find a way of visualizing it so it was easy for our users to understand

Managed Workplace - macbook air

02. The challenge

Managed Workplace is a remote monitoring and management solution leveraged by Managed Services Providers to deliver IT support to multiple Small Medium Business customers.

  • Of the key challenges that AVG (prior to Avast’s acquisition) faced was designing a dashboard that was easy for users to understand in a glance while having the ability to show various options and controls for power users for granular control.
  • Designing for busy users who want to complete a complex workflow in as little steps as possible.
  • Take complex data sets and various calculations and present that in a meaningful and easy to understand way.

03. The approach

Managed Workplace is a remote monitoring and management solution leveraged by Managed Services Providers to deliver IT support to multiple Small Medium Business customers.

  • Of the key challenges that AVG (prior to Avast’s acquisition) faced was designing a dashboard that was easy for users to understand in a glance while having the ability to show various options and controls for power users for granular control.
  • Designing for busy users who want to complete a complex workflow in as little steps as possible.
  • Take complex data sets and various calculations and present that in a meaningful and easy to understand way.